Return and Refund Policy

Return & Refund Policy

Effective Date: September 15, 2025

At Idea Max, we want every customer to be completely satisfied with their purchase. If something is not right, please reach out to us first — our team will review your situation and do our best to resolve it quickly.

General Policy

  • Refunds or reprints may be requested within 45 days of receiving your order for transfers and supplies.

  • Blank apparel may be returned within 30 days of the order date.

  • Blank drinkware may also be returned within 30 days of purchase.

  • All returned items must be unused, in original condition, and include your Order # inside the box.

Reprints & Refunds

  • If there is a defect in print quality or adhesion, we will reprint your order at no additional cost.

  • Issues caused by low-resolution or improperly prepared artwork files are not covered.

  • Requests for refunds or reprints for other reasons will be reviewed on a case-by-case basis and must be approved by management.

Order Accuracy

  • Please double-check your shipping details before placing an order.

  • A confirmation email will be sent after checkout to verify all order details.

  • Orders shipped outside the continental United States are not eligible for return, exchange, or refund.

Refund Processing

  • Once your return is received and approved, your refund will be issued to the original payment method.

  • Refunds typically take 5–7 business days to process.

  • If you do not see the refund after 7 business days, please check with your bank or card issuer.

Return Address

Idea Max Group
18751 Railroad St
City of Industry, CA 91748

Need Help?

If you have any questions about a return, refund, or reprint, contact us:

Email: info@idea-max.com
Phone: 626-333-6899